Shipping, Return and Refund Policy

SHIPPING POLICY

Processing Time:
The time we need to prepare an order for shipping varies, in most circumstances 2-3 business days.
 

Shipping Time:
North America: 5-7 business days after 48-72 hours processing time.
 

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office, we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package.
 

However, we always want to make sure you receive the order that you paid for so please contact us at support@sq2candle.com if you have any concerns with the status of your order.
 

Customs And Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 

RETURN POLICY

If you are not completely satisfied with your purchase, you have 14 days after receiving your item to request an exchange/return. All returned items must be in new and unused condition. Returns must be postmarked within fourteen (14) days of purchase date. To start the exchange/refund process, please contact us at support@sq2candle.com for further instructions.

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved. If a refund is approved, it will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

You will be responsible for all return shipping charges. We recommend you use a trackable method to mail your return.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.

Your receipt or proof of purchase is required for all returns, refunds, or exchanges.

REFUND POLICY

Upon receipt of your return and inspecting the condition of your items, we will notify you by email to let you know the status of your request. 

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

NOTE: Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

NOTE: We are unable to cover or refund any shipping fees on returns, exchanges. discontinued items, clearance items, limited collections/releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.