Frequently Asked Questions

Our candles are made with paraffin wax. 

All of our candles are made locally in our Sq2 Candle LLC store.

Yes, we offer custom candle orders for weddings, events, or any special occasion. Contact us for more information.

Once an order is placed, there is a 24-72 hour processing time. Once order processing is complete, we make every effort to get orders shipped out as quickly as possible! We ship out Monday-Friday.  

If you notice that your address is incorrect after the order has already been placed, please email me immediately at support@sq2candle.com so I can adjust it before shipping out your order!

 Typically, most domestic orders will arrive within 5-7 business days. 

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.
 

However, I want to make sure you receive the order that you paid for, so please contact me at support@sq2candle.com if you have any concerns with the status of your order.